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Zentropia Palladium Spa & Wellness, Lucea

3.7
#8 of 12 in Things to do in Hanover Parish
Spa · Hidden Gem · Spa / Wellness
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Zentropia Palladium Spa & Wellness reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.5
90 reviews
Google
3.3
TripAdvisor
  • Miguel and Garrison .I have had the opportunity of doing the warwe arobice.The instructors did a Wonderful job ,of Givine the experience of enjoying,water aerobics.Thanks to the instructors.👍👍👍👍👍 
    Miguel and Garrison .I have had the opportunity of doing the warwe arobice.The instructors did a Wonderful job ,of Givine the experience of enjoying,water aerobics.Thanks to the instructors.👍👍👍👍👍  more »
  • My daughter and I had one of the worst customer service experiences at this spa. My daughter was very excited about getting her hair braided but the woman who attended us quiclkly killed her joy....  more
    My daughter and I had one of the worst customer service experiences at this spa. My daughter was very excited about getting her hair braided but the woman who attended us quiclkly killed her joy....  more »
Google
  • My daughter and I had one of the worst customer service experiences at this spa. My daughter was very excited about getting her hair braided but the woman who attended us quiclkly killed her joy with her downright NASTY attitude. Tamiesha (Tonsha) Howard was extremely rude and unwelcoming from the second my daughter sat down. We weren't sure what knd of braids to get and thought she'd give us some suggestions. She made it very obvious that she was annoyed and wasn't ithe least bit interested in offering any ideas. This rudeness and lack of professionalism left us both very confused and disappointed. After my daughtter decided on the braids and Tamiesha braided, I noticed one of tthe braids did not look good. When I asked her if she could fix it, her rudeness magnified! She sttopped and walked out of the room! Then a minute later came back in and hastily attempted to fix the braid. I had initially wanted to get most of her hair braided but after experiencing this type of treatment I quickly decided on just a few strands. It was very upsetting to experience this lack of customer service and kindness but to have my daughtter experience it was extremely botthersome.
  • Masseuses seemed spiteful and processed us more like tasks rather than hopeful customers. We did the sunburn treatment and Swedish. We should have figured out something was wrong when we got offered a buy one, get one on Swedish--word probably got out that they weren't good and now were giving away massages. The sunburn treatment was what you'd expect: a half hour of torture due to failures to wear sunblock, so that's on me. But the Swedish felt more like the kind of massage you'd get at a mall kiosk. They didn't ask for trouble areas, pressure adjustment, if the temperature was okay...they just went straight to work. Also, the hydrotherapy area was only partially open. The steam room was out of order and the sauna quit working. A handful of showers only puttered water. This area is a smaller symptom of larger problems this resort has. We were here 4 years ago and the difference is staggering. We think its a combination of covid nonsense and unwillingness to work.

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