Hotel Atitlan Gardens, Panajachel

An absolutely awesome place! Each room comes with an amazing view of the beautiful lake! The location is perfect! Walk to town, restaurants, shops and the ferry dock. The food is excellent with excellent customer service. Staff is warm, welcoming and friendly. Beautiful property! Highly recommend it 👌

Let’s start with the obvious positives of the incredible property and grounds. The views and gardens are amazing and that is ultimately why you go here. On the other side you’d expect a lot beyond that for the very high price (especially given it is Guatemala) they charge. The internet is horrible and service is non existent - just give you what you ask for. And even then maybe not. My room that cost $330/night (because they add a huge tax to the advertised $265/night rate) had ants crawling all over my stuff at the bathroom sink. I asked for it to be fixed and it never was. The food is mediocre and the rooms are in need of upgrades. Peeling paint on the lower part of the infinity pool and things like that say the owners are making a fortune and keeping the money instead of reinvesting it in this beautiful property. It’s time to reinvest and to bring up the service and food to match the price.