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Italy With Us, Rome

4.3
#38 of 730 in Tours in Rome
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Italy With Us Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
1,713 reviews
Google
4.4
TripAdvisor
  • Worst experience. Booked a VIP Private Morning Tour of the Vatican on Christmas Eve months in advance. I called and emailed multiple times to confirm the tour and hadn’t gotten a response (even going....  more »
  • We had a wonderful time on our tour and i forgot our lovely guides name but she was so patient and asked us what we were most interested in. We were there early before the crowds and it really is...  more »
Google
  • The Vatican skip the line tour was below average in quality, and it did not meet the stated offering. It was communicated online as though we would receive immediate access to the Vatican, go to the Sistine Chapel for a relatively private tour, and then go around the rest of the museum and see a series of specific rooms that are hard to view without a tour guide. Instead, the following happened. We got to the tour office as instructed at 7:30AM. They had us sit in the waiting room until 8AM. We had been told the max tour size was 10, but there were 16 people in our group. When we walked over to the Vatican at ~8:10, there was already a massive line (literally wrapped around half a mile of the Vatican's walls) of other skip the line tours. When we finally got inside around 9AM, we spent over an hour going through non-Sistine Chapel rooms, and by the time we got to the Chapel, it was crammed full of people, just like it has been every other time I've gone without a tour group. Then, we ended the tour having not visited several of the uncommon rooms explicitly listed on the tour's website which we had really wanted to see (the Hall of Animals, the Round Room, Laocoon, the Hall of the Muses). The content of the tour itself was decent but also very little beyond what we had read in the free brochures available at the Vatican entrance -- our questions were often answered with very generic information or ignored altogether. We were very disappointed by the misleading advertising, especially given the high cost of this tour relative to others. We also reached out to the company and advised them of this and proposed they update their website to be more truthful, and they never wrote back. Would not recommend.
  • Worst experience. Booked a VIP Private Morning Tour of the Vatican on Christmas Eve months in advance. I called and emailed multiple times to confirm the tour and hadn’t gotten a response (even going to the office the day before the tour to check and they weren’t open) so should’ve known something was fishy but remained optimistic. Arrived at the meeting location at 7:30 am and waited for an hour to no avail. I called all phone numbers associated with the company and received no response. Not even an email afterwards to apologize. I was finally refunded the amount of the tour over a month afterwards still without a response from the company. TOURISTS BEWARE.

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